FREQUENTLY ASKED QUESTIONS.
Everything you need to know about our services, bookings, and delivery process.
GENERAL
Essential information regarding our operational standards, coverage, and booking protocols.
01. AVAILABILITY
02. AREA COVERAGE
03. PRICING
04. KEY COLLECTION
05. BOOKING PROCESS
06. TURNAROUND TIME
07. PAYMENT
08. AMENDMENTS
09. ACCESS
10. BULK ORDERS
11. CUSTOMISATION
CANCELLATION
Our policies are designed to maintain the highest level of service and availability for all our clients.
Free cancellation up to 24 hours prior. £39+VAT fee applies within 24 hours.
01. HOW TO CANCEL OR RESCHEDULE?
02. 24-HOUR FREE CANCELLATION WINDOW
03. CANCELLATION FEE POLICY
PHOTOGRAPHY
Everything about our photography process, image editing, delivery and licensing.
01. PROPERTY PREPARATION
02. APPOINTMENT DURATION
03. EDITING PROCESS
04. REVISIONS
05. BLURRING SENSITIVE INFO
06. PROPS AND DECORATIONS
07. BRANDING AND LOGOS
08. WEATHER IMPACT
09. EDITING DETAILS
10. EMPTY PROPERTIES
11. COPYRIGHT AND LICENSING
AERIAL CONTENT
Everything about our drone and aerial photography services across London.
01. CAN YOU PROCEED IN RAIN OR STRONG WIND?
02. CAN YOU CAPTURE AERIAL CONTENT ANYWHERE IN LONDON?
03. RESTRICTED ZONES NEAR AIRPORTS/ROYAL RESIDENCES/PRISONS
FLOOR PLANS
Accurate, professional floor plans delivered in multiple formats to enhance your property listings.
Standard delivery is the next working day. Floor plans are created in accordance with the latest International Property Measurement Standards (IPMS).
01. WHAT FORMATS DO YOU PROVIDE?
02. ARE YOUR PLANS RICS COMPLIANT?
03. CAN YOU INCLUDE SITE PLANS?
04. DO YOU OFFER 3D FLOOR PLANS?
05. CAN YOU ADD OUR BRANDING?
06. HOW DO YOU MEASURE THE PROPERTY?
07. WHAT IS THE TURNAROUND TIME?
ENERGY PERFORMANCE CERTIFICATES
Everything you need to know about Energy Performance Certificates (EPCs), legal requirements, inspections, energy ratings and certificate delivery.
A valid EPC is legally required when selling or letting a property. Certificates are typically delivered on the next working day after the assessment and are registered on the official GOV.UK EPC Register.
01. WHAT IS AN EPC?
02. IS AN EPC LEGALLY REQUIRED?
03. HOW LONG IS AN EPC VALID FOR?
04. HOW LONG DOES THE ASSESSMENT TAKE?
05. WHAT DOES THE ASSESSOR NEED TO SEE?
06. DO I NEED TO BE PRESENT?
07. WHEN WILL I RECEIVE THE CERTIFICATE?
08. WHAT IF MY PROPERTY HAS A LOW RATING?
09. ARE YOUR ASSESSORS ACCREDITED?
10. CAN YOU DO COMMERCIAL EPCS?
11. HOW DO I FIND MY EXISTING EPC?
VIDEOGRAPHY
Everything you need to know about our cinematic property video tours and social media reels.
01. CAN YOU ADD A LOGO TO THE VIDEO TOUR?
02. CAN YOU MAKE CHANGES TO THE VIDEO TOUR AFTER IT HAS BEEN DELIVERED?
03. MY PROPERTY IS BIGGER THAN 2000 SQ FT. WILL I INCUR ANY ADDITIONAL CHARGES?
04. CAN I BE FEATUREED IN THE PROPERTY REEL?
05. HOW SHOULD I PREPARE OR WHAT SHOULD I DO BEFORE THE SHOOTING?
06. CAN YOU PROVIDE A MICROPHONE FOR SIGNATURE VIDEOS?
VIRTUAL TOUR & STAGING
Everything you need to know about our immersive virtual tours and digital staging solutions.
01. DO YOU NEED TO DOWNLOAD A SPECIAL APP OR PROGRAM TO VIEW THE VIRTUAL TOUR?
02. MY PROPERTY IS BIGGER THAN 2000 SQ FT. WILL I INCUR ANY ADDITIONAL CHARGES?
03. WILL ANY PERSONAL/FAMILY PHOTOGRAPHS BE BLURRED ON THE SCANS?
04. CAN YOU USE EXISTING PHOTOS FOR VIRTUAL STAGING?
05. CAN YOU REMOVE EXISTING FURNITURE FROM THE PHOTOS?
NOT FINDING
AN ANSWER?
Our dedicated support team is available from 8am - 6pm, Monday to Friday.
